If you are unhappy with your vehicle or the service you have received from us, please contact our bravoauto Customer Relations Team who will be best placed to address your issue in the first instance.
The team will investigate your concern thoroughly, and all complaints will be handled fairly and within a timely manner and we will always endeavour to resolve any concerns to your satisfaction.
You can get in touch with the Customer Relations Team via:
- Telephone General 1800 330 733 (Monday to Sunday 8.30am - 8.00pm AEST)
- Post Customer Relations Team, Level 3, 4 Burbank Place, Norwest NSW 2153
- Website
Thank you for providing us with an opportunity to resolve any concerns or issues you may have. Our teams are fully committed to providing you with the best customer experience throughout your vehicle purchase and ownership.
We'll listen carefully to your concern and ask for any information we need. We will speak to you and our team to investigate how this happened and we will work with you to agree an action plan. Once we have fully investigated your concern, we will let you know the outcome of your complaint.
We aim to resolve all complaints within 5 working days. For those complaints that are more complex, issues that require legal assistance or of a regulatory nature, we will work to resolve within 8 weeks.
On the few occasions where we are unable to resolve the issue between us, and you are still not satisfied with our response / resolution, you can make a complaint to your relevant state or territory fair trading office for further advice/ assistance.
You can find their contact details in our Customer Complaints Policy.
